All single ticket sales at JLT are final and may not be refunded or exchanged.
Season ticket holders may exchange tickets if they are presented at the box office no later than 24 hours in advance of the performance that is being exchanged. Phone calls for exchanges are not honored.*
JLT will refund or exchange tickets ONLY if the theatre is unable to present a performance due to fire, flood, lack of power, unsafe situation inside the theatre or any other act of God that makes presenting the performance impossible. Snow, ice, rain or any other kind of weather will not cancel a performance unless something prevents the performance from being presented. Therefore, if a ticket holder decides not to attend a performance due to these types of conditions, the ticket will not be refunded or exchanged.
* Starting with the 2012-2013 season, exchange of tickets via phone will be allowed IF the following conditions are met: A) the ticket is a Season Subscriber ticket, and B) the Subscriber has elected to have their tickets held in the box office.